This document contains ready-to-use auto-reply messages that landlords can send when a tenant submits a maintenance or repair request. It confirms receipt of the request, encourages tenants to upload helpful documentation (photos or video), and sets clear expectations about access, emergency handling, repair timelines, and the tenant’s responsibilities under Florida law.

These messages are helpful because it establishes legal boundaries upfront and reinforces your rights as a landlord—such as access with notice under F.S. 83.53—and your tenant’s duty to mitigate further damage. Use these auto-replies for all maintenance requests to ensure you’ve documented communication, protected your timeline for repair response, and reminded tenants of their cooperation obligations. It’s especially useful for self-managing landlords who want to stay professional, consistent, and legally compliant without having to write a custom message each time.